Policy
Return Policy
We offer a 14-day return policy, meaning you can request a return within 14 days of receiving your item.
How to Qualify for a Return
To be eligible for a return, your item must:
Be in the same condition as when you received it
Be unworn, unused, with original tags attached
Be in its original packaging
Include proof of purchase (receipt or order confirmation)
To start a return, please email eskh1128@icloud.com. We will guide you through the return process, including the return address.
Once your return is approved, we will provide a return shipping label and packaging instructions. Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please check your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue promptly.
Non-Returnable Items
Certain items cannot be returned, including:
Perishable goods (food, flowers, plants, etc.)
Custom-made or personalized items
Personal care and hygiene products (beauty and skincare items)
Hazardous materials, flammable liquids, or gases
Sale items and gift cards
If you are unsure whether your item is eligible for return, please contact us before making a request.
Exchanges
The fastest way to get a new item is to return your original purchase. Once your return is accepted, place a new order separately.
EU 14-Day Cooling-Off Period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason. The return conditions are the same: the item must be in its original condition, unused, with tags, and in its original packaging. Proof of purchase is required.
Refund Process
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. If approved, we will process your refund to your original payment method within 10 business days.
Please note that banks and credit card providers may take extra time to complete the refund. If you have not received your refund after 16 business days, please contact eskh1128@icloud.com.
We are dedicated to providing the best shopping experience. If you have any questions, feel free to reach out.
shipping Policy
Customs duties and import taxes may be charged at delivery depending on your country's rules. These fees are the responsibility of the recipient and are not included in the price or shipping cost. Please check with your local customs office for more information.
Shipping fees vary by region and are not included in the product price. We carefully pack and deliver your order with care.
- USA: $28
- North America (other): $30
- Europe: $25
- Asia: $18
- Oceania: $22
- South America: $28
- South Korea: $13